Stepper Servo · 18 Years of Expertise

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Pre-sales Service

After-sales service

Full-cycle after-sales guarantee, ensuring stable and continuous operation of automated equipment
——24/7 response · Two years of free maintenance Lifetime free technical support

Introduction to After-sales Service System
Downtime caused by motor failure means production line losses every minute. Xinlichuan Electric deeply understands that good motors require even better service back them up. Relying on 18 years of motor R&D and production experience and the strength of its "Shenzhen R&D Dongguan Manufacturing" dual bases, Xinlichuan has established a full-cycle closed-loop after-sales system from installation and commissioning to operation and maintenance diagnosis. Centering on24/7 all-weather response, tiered on-site emergency repairs, and in-depth fault root cause analysis, it provides traceable and closed-loop after- protection for every servo and stepper motor, ensuring customers' equipment operates stably and continuously without long-term worries.

7×24h	1 hour	24/48 hours	2 years	Lifelong
24/7 after-sales response	Technical response	In-province / Out-of-province door-to-door service	Free repair	Free technical support

Why choose us?

Rapid response, minimize downtime losses
7×24 hour all-weather exclusive after-sales service system for motors, with technical response within 1 hour, on-site emergency within 24 hours in the province and 48 hours outside the province, minimizing production losses caused by equipment downtime.

Two years of free maintenance, no hidden fees
All series of servo and stepper motors enjoy a dual guarantee of two years of free maintenance and lifetime free technical support. For non-man-made during the warranty period, free repairs and free replacement of parts are provided, with no hidden charges.

Deep fault root cause analysis, reject perfunctory after-sales service
Unlike the industry's simple component replacement after-sales service, Xinlichuan insists on in-depth fault root cause tracing: for faults as stuttering, overloading, abnormal noise, failure to start, and precision deviation, we comprehensively investigate the root causes, distinguish whether the issue lies in the motor itself parameter settings, or operating condition adaptation, implement targeted rectifications, and issue official repair reports to thoroughly resolve recurring faults and downtime issues, achieving a complete closed- after-sales service.

One machine, one code, quality traceable throughout the entire process
Each motor is managed with a unique code for archiving, and raw material batches are traceable. When problems arise, the batch, parameters, and history be quickly located, making after-sales processing more accurate and efficient.

Dual-post one-on-one service, escorting the entire process
Implement a one-on-one exclusive service model with dual roles of sales account manager and electrical technical engineer; synchronize production, quality inspection, and progress in real-time during the sales process; provide installation guidance, wiring debugging, and parameter calibration upon arrival to ensure the motor operates stably immediately after installation.

Lifetime value appreciation, the more you use it, the more peace of mind you have
After the warranty period expires, we provide lifetime repair, spare parts replacement, and upgrade optimization services at cost; large-scale cooperative customers can enjoy-added services such as regular motor inspections and potential hazard troubleshooting, ensuring the long-term stable operation of the equipment.

Free training, teaching a man to fish
Provide free hands-on training for customers' operators on motor operation, maintenance, and simple troubleshooting, helping the customer's team independently handle daily and maintenance, and reducing the cost of dependence on the manufacturer.

Conclusion
18 years of motor manufacturing experience, dual-base intelligent manufacturing capabilities, and full-cycle closed-loop services together form the confidence of Xinlich's after-sales service. A good motor and a good service—Xinlichuan Electric, with rapid response, root cause resolution, and lifelong escort, serves the most reliable long-term backbone for automation equipment.

After-sales technical support: Mr. Xie 15907557836 Mr. Rao 18025201553 | Mr. Zuo 13530988140 |. Tan 18934150071 | Mr. Tang 1802901252

Xinlichuan

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